Skip to main content
alert icon

Canada Post could experience a labour disruption that may delay your mail. Check your policy renewal dates and pay your bills at bcaa.com/myaccount or contact us

#BCAASavestheDay

Going the extra mile for our Members everyday.

At BCAA, we have countless stories of how our team has gone the extra mile or our Members. From helping at the roadside to taking the stress out of insurance claims, we're there for our Members when they need us the most.

Member Stories

Woman stuck in a snow storm with car broken

Doreen 

Locked out during a snowstorm – BCAA to the rescue!

BCAA Member Doreen feared she would be stuck for some time after locking her keys in her car – but even winter conditions could not stop BCAA from saving the day.

Read story

Grandmother and granddaughter spending quality time

Phyllis

The gift of a rescue at the US border

BCAA Member Phyllis thinks there’s no better gift than the gift of Membership and that proved true when her granddaughter was rescued at the Canada-US border and returned safely back home.

Read story

BCAA Saves the Day Rescue at Game Night at Rogers Arena

Joel

Joined for the Canucks savings, stayed for the two dead battery rescues!

Joel became a BCAA Member to save up to 30% on Canucks tickets but he soon charged up for the benefits of Roadside Assistance after his car battery died twice!

Read story

Two ladies are walking towards airport with their luggage

Cindy and Julie

A BCAA Membership pays for itself with savings on hotels and more!

The power of Membership stretches beyond the Best Roadside Assistance. BCAA Members Cindy and Julie explain how savings on hotels and airport parking means their Membership pays for itself!

Read story

BCAA Saves the Day Member Story Deborah

Deborah 

Saved by BCAA not once – but twice in the same day!

While waiting for the ferry, BCAA Member Deborah first got locked out of her car and then had a flat tire – good job she had a BCAA Membership!

Read story

BCAA Saves the Day Candy

Candy

Cat-astrophe avoided thanks to purr-fect BCAA recovery

With two blown tires in the pouring rain and her beloved cat at the vet, BCAA Member Candy was grateful to have the support of the BCAA team behind her.

Read story

Close up of a flat tire on the road on a sunny day

Sheila, Clare and Jean

Teamwork makes the dream work in out of province roadside rescue

Thanks to their BCAA Membership, Sheila and her mom were delighted with their quick and efficient roadside rescue while travelling out of province.

Read story

Woman looking under the hood of a car on the side of the road on a snowy day

Kim

Left stranded on a ski trip until BCAA got the vacation back on track

Facing a 10-hour drive home, BCAA Member Kim could not get her car started until a fast recovery from BCAA meant her ski trip finished on a positive note.

Read story

Woman standing in the snow talking on the phone, gesturing to parked car behind her

September

A warmhearted rescue during a cold snowy breakdown

After breaking down on a snowy night, BCAA Member September was delighted to see a BCAA Auto Service Tech quickly arrive at the scene.

Read story

Car seat instructor demonstrating proper car seat belt

Neeti

United we're stronger

United Way and BCAA have a relationship that has been going strong for more than 25 years. Learn how the partnership supports local communities. 

Read story

Woman raising her arms in cheer in front of a car with a Christmas tree on top

Alicia

BCAA spreads festive cheer and saves a holiday shopping trip

BCAA Member Roberta says her BCAA Membership card will never leave her side after being rescued in the Netherlands – thanks to the BCAA Auto Service coverage that extends around the world.

Read story

View of residential buildings along an Amsterdam canal

Roberta

BCAA saves the day 7,000km from home!

BCAA Member Roberta says her BCAA Membership card will never leave her side after being rescued in the Netherlands – thanks to the BCAA Auto Service coverage that extends around the world.

Read story

CAA Battery being lifted into car

Robert

Dead battery shocker avoided with lightning-quick install

Following a dead battery, BCAA Member Robert’s fears of taking expensive taxi rides disappeared as soon as he realized BCAA can deliver a brand-new car battery and save him $80 on the cost!

Read story

Red car being loaded onto a BCAA tow truck on a rainy day

Denise

Car breakdown risks family lunch plans until BCAA serves up a rescue

BCAA Member Denise almost missed an important lunch with family and friends until some quick thinking and first-class service by BCAA Auto Service Technician Derek saved the day!

Read story


Car and trailer parked in a sunny wooded campsite

Gina

Smoke scare derails family camping trip but BCAA clears the air and saves the day

A pierced oil filter suddenly halted BCAA Member Gina’s camping vacation but a fast response from BCAA soon had her family trip back on track.

Read story


RV on its side in roadside ditch

Douglas

RV reeled out of a ditch as BCAA saves family fishing trip

Douglas and his family sure are grateful to have a BCAA Plus Membership with RV coverage, which not only saved them $1,500 in towing but also saved their annual family fishing trip!

Read story


Blue stuffed bunny rabbit holding a yellow plush ball

Jag

House fire destroys almost everything but BCAA saves the day, and a special bunny!

BCAA customer Jag was left shocked when a house fire destroyed his family’s belongings, but BCAA’s caring response, and their daughter’s favourite toy bunny being saved and restored, left them speechless.

Read story


A Harley, a ferry fiasco and a May long weekend saved!

Cindy

A Harley, a ferry fiasco and a May long weekend saved!

A failed motorbike sensor almost ruined BCAA Member Cindy’s May long weekend plans but BCAA Auto Service technician Joe showed up to save the day.

Read story


BCAA Saves the Day truck with blown tire

Alexander

BCAA Saves the Day truck with blown tire

BCAA Member Alexander tracked the tow truck right to his door using the BCAA App before a smooth recovery and $490 savings on optional car insurance!

Read story


BCAA Member Lori and her husband

Lori

Blown tire stateside, but the vacation vibes kept rolling with BCAA! 

BCAA Member Lori feared her vacation was ruined when a tire blew in the middle of nowhere after crossing the border, but BCAA had the answers.

Read story
Golden retriever in trunk of car

Stephanie

Furry Friend got locked in the trunk so BCAA hurried to my call

BCAA Member Stephanie needed a fast response when her dog got locked in the trunk of her car with the keys inside – thankfully BCAA was soon at the scene to set her pooch free.

Read story
BCAA Member David and Wife in Paris
David

BCAA covers all costs of cancelled bucket list adventure

BCAA Member David and his wife had to call off their dream vacation to Europe at the last minute due to a medical issue, but thanks to BCAA Travel Insurance, their bucket list trip was only delayed.

Read story
giving car keys to customer
Lorraine

Perfect day ‘unlocked’ thanks to BCAA

BCAA Member Lorraine was showing her relatives why our province is called ‘Beautiful BC’ until she locked her keys in the trunk at the worst possible moment. Thankfully, BCAA was there quickly to help get their vacation back on track.

Read story
hole in the wall exposing pipe

Corinne

Broken pipe flooded our kitchen and basement until BCAA Home Insurance came to our aid

Corinne feared the worst when an accident during a dishwater installation led to a ‘waterfall’ through her ceiling – then BCAA arranged a hotel for her family and took care of the rest.

Read story


woman with broken down car calling on phone

Jocelyn

Car Battery issue almost ruined a special birthday dinner

Jocelyn was about to leave for her godchild’s birthday dinner when her car battery gave up. Luckily, a quick call to BCAA Battery Service fixed the problem, and she was back on the road in no time.

Read story


Dennis Mark and family

Dennis M.

Crisis averted on the way to Banff

Running out of gas is stressful, especially if you’re on the Coquihalla with no phone signal. Luckily, Dennis was able to get in touch with BCAA Roadside Assistance and help was soon on the way. Lesson learned, always pre-plan your gas stops on a big trip (or listen to your wife when they tell you to take the exit)!

Read story


driver with broken down car on call with roadside assistance

Rita K.

How Rita avoided a $750 fix

Battery problems become incredibly common when temperatures arise. When Rita’s 12-year-old car would not start, she feared she was going to be on the hook for a $750 bill. But luckily a call to BCAA was able to ease her worries and the strain on her wallet.

Read story


Moe

Ruel P.

Have no fear, Moe is here

After coming home late from a long day at work, the last thing Ruel needed was a flat tire. Luckily, Moe knows not only how to quickly change a tire but also how to brighten someone’s day. Ruel’s story is just one of many we regularly receive about the awesome work that Moe does!

Read story


Member submission photo

Angela U.

Going above and beyond when you need us

Angela’s family relies on their accessible vehicle for their five-year-old daughter’s transport. She became worried when her vehicle broke down that she wouldn’t be able to have it fixed in time, but BCAA stepped in to go above and beyond and ensured they’d be there to help before the body shop closed for the day.

Read story


BCAA Member Lauren with Roadside Assistance

Lauren W.

BCAA will get you out of any “jam”

BCAA Member Lauren is a cyclist extraordinaire, but there are times where she faces unexpected roadblocks and relies on her BCAA Membership to help her get back to her ride. On her most recent trip, her chain got jammed, but with the help of Roadside Assistance, she was able to get back on the road without even needing a tow!

Read story


Kelowna ASC

Marilyn L.

40 years of Membership, a lifetime’s worth of protection

Marilyn is a 40-year Member and her family has used their Memberships when they were locked out of their vehicles, had flat tires or needed a tow. Now her daughters also have the reassurance of their BCAA Membership, so Marilyn knows they’re always protected while on the road.

Read story


Canada, BC, Princeton. Winding highway 3 between Hope and Princeton.

Keith P.

What in the whomp?

BCAA Member Keith and his wife were driving from Northern BC to their home in the Lower Mainland when they heard the unmistakable noise of a flat tire. Right away, they knew to call BCAA.

Read story


flat tire

Joanne N.

We never ‘tire’ of helping

When a nail tried to throw a wrench in Joanne’s plans, it was the annual holiday gift from her parents that helped save her day.

Read story


a wedding dress

Anne R.

Something borrowed, something blue, BCAA comes to the rescue

When Anne and her husband’s car engine died on the highway en route to their son’s wedding, there was a moment of panic – ‘oh no, we have the dress!’ Learn how BCAA saves the wedding day.

Read story


Alana J's submission photo

Alana O.

Love prevails through an icy situation

When Alana’s vehicle slid on black ice and crashed on the Coquihalla, a proposal was the last thing on her mind. But thanks to the kindness of strangers, helpful tow truck drivers and a quick-thinking (now) fiancé, a love story was born.

Read story


RV on open road

Heather B.

A little help when you hit a bump along the way

During a road trip to visit family, our Member Heather B. and her husband experienced the unexpected. They not only received difficult news while on the road, their truck gave them some trouble, too.

Read story


friends visiting

The Dixon Family

Jurassic-sized holiday trouble on the road

The Dixons, an entire family of BCAA Members got a taste of the holiday blues when their “Jeep-o-saurus” almost became extinct on Christmas day.

Read story


Washington

John M.

Cross-border breakdown

While car trouble can happen anywhere and anytime, there’s added pressure when it happens to us when we’re far away from home. BCAA Member John M. and his wife felt the extra stress when they went for what they thought would be an easy-going road trip to the US.

Read story

Spring bike breakdown

A broken bike and 5 km walk home was not an option for BCAA Member Daryl C. Unable to reach his family for help, Daryl found himself caught off guard—and ‘off gear’.

Read more
Unlocking doors and fixing toys

BCAA Member Endrené felt helpless when the keys were accidentally locked inside the car with her son. That’s when our BCAA Road Assist team sprang into action.

Read more
A little kindness goes a long way

Whether it’s roadside assistance or insurance help, we get it—those times can be stressful for anyone. BCAA Member Khatun's story reminds all of us that kindness, even in its most simple form is powerful and easy to give. Let’s keep spreading it!

Read More