Insurance Commitment

BCAA Insurance Corporation

BCAA Insurance Corporation offers industry leading insurance products including home, recreational vehicle, travel, travel accident and small business insurance. Together with our affiliates and parent entities, BCAA Insurance Corporation's purpose is to empower British Columbians to Move Forward. Driven by our five beliefs of “Doing the Right Thing, The Power of Community, Putting People First, Protecting our Home, Shaping the Future" and our commitment to making life in BC better for everyone.

Our Insurance Commitment

Earning and keeping the trust of our Members, customers, and all British Columbians is integral to our purpose. As such, we are committed to the Fair Treatment of our Customers throughout the lifecycle of our products, from design, marketing and distribution, to support and policy claims. This commitment reflects our formal adoption of the British Columbia Financial Services Authority’s Insurer Code of Market Conduct, and extends across all aspects of BCAA Insurance Corporation's business, as outlined below:

Fair Business Practices

Fair Treatment of our Customers is a core component of our corporate culture and governance serving as a fundamental principle guiding our operations. At BCAA Insurance Corporation we properly manage, if not outright avoid, any conflicts of interest, to safeguard the integrity of our actions with you. We ensure that any business partner performing outsourced functions on our behalf upholds our commitment to the Fair Treatment of our Customers.

Design and Distribution

We take our customers’ interests into account when developing or significantly updating our products. We tailor our service channels to the unique attributes of each product to ensure consistent consumer protections.

Marketing and Promotion

Our products’ marketing and promotional materials are clear and consistent, and accurately reflect what the product delivers.

Advice and Disclosure

Where required, our customers receive advice that is relevant to the circumstances they’ve described to us. Our customers are provided appropriate information to make informed decisions about our products throughout their interactions with us.

Claims and Complaints

The process to make a claim or complaint is simple and accessible. We examine claims and complaints diligently and fairly. We regularly monitor claims and complaints to ensure our practices improve over time.

Privacy and Protection

BCAA Insurance Corporation takes the confidentiality and protection of our customers’ personal information seriously. We have adopted policies and procedures that reflect practices designed to ensure compliance with applicable privacy laws.

Policy Information

Access the full policy wordings for each of BCAA’s insurance products. If you have any questions or concerns regarding your coverage, please contact a BCAA Insurance Advisor.

General Inquiries

For policy, premiums, insurance coverage or claims inquiries, please contact us.

Complaint Resolution Process

Access BCAA’s Complaint Resolution Process, including contact information for BCAA’s ombudsperson and General Insurance Ombudsperson.

Privacy Policy

Access BCAA’s Privacy Policy, detailing the ways in which BCAA collects, uses and discloses personal information during our administration of your insurance products, all in accordance with applicable law(s).